What Services Do We Offer?

Scheduling Policy

1. If the request for your in-home visit is approved, our team will send you a welcome email and deposit link.

2. Appointments are only confirmed once a deposit is received. No deposit means no appointment is scheduled. Deposits are non refundable and secure dedicated time to our schedule.

3. All deposits must be paid 48–72 hours prior to the requested appointment time. This allows proper route planning and ensures dedicated time for each patient.

4. Deposits received less than 48 hours before the appointment are considered late bookings. Late bookings may be subject to reduced flexibility and non-refundable deposits.

5. Clients will receive an estimate after the deposit is paid. For late bookings, services will proceed based on the previously discussed estimate range.

6. If a deposit is not received within the required timeframe, the requested appointment time will be automatically released and may be offered to other clients.

7. All daily routes are planned based only on confirmed (deposit-paid) appointments. We do not hold or tentatively schedule unpaid appointments.

8. Deposits for late bookings (within 48 hours) are non-refundable. This protects reserved time that cannot be rebooked.

9. These policies allow us to provide efficient, high-quality, and timely care while respecting the time of all clients and staff.

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Cancellation Policy

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To ensure we provide timely, dedicated care for every patient, we require a deposit to secure all appointments. This deposit is applied towards your visit and confirms your reserved time on our schedule. We understand that unexpected circumstances arise, and we ask for at least 24 hours notice for any changes or cancellations. Late cancellations are subject to a cancellation fee. This policy allows us to protect availability for all clients and maintain the highest standard of personalized care. We appreciate your understanding and continued trust in our services.